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All items are sent by second-class post or similar within the UK and by standard or economy airmail to all overseas destinations.
If you require first-class post (within the UK) or airmail (overseas) or a courier service, a postage charge will apply. In these cases, please contact firstname.lastname@example.org to expedite your order.
The prices payable for goods are as set out in the website, inclusive of VAT where applicable (books are currently zero-rated but ebooks currently incur VAT charges). Customers ordering for delivery outside of the UK will be responsible for payment of any local taxes payable including VAT and may be required to pay extra for delivery and clearance where necessary.
If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be paid by you. It is accepted by you that Phoenix Publishing House has no control over additional charges in relation to customs clearance. Phoenix Publishing House recommends that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. You will be the importer of record and responsible for any import VAT and duty that needs to be paid. In addition, any charges for import clearance will be paid by you, the customer.