Information for trade customers
Distribution

Phoenix Publishing House is distributed by:

WORLD (excluding United States and Canada)
NBN International
1 Deltic Avenue
Rooksley
Milton Keynes
MK13 8LD
UNITED KINGDOM

Tel: +44 (0)1752 202301
Email: NBNi.Orders@ingramcontent.com


UNITED STATES and CANADA

ISD
70 Enterprise Drive
Bristol
CT 06010
UNITED STATES

Tel: (+1) 860 584 6546
Email: orders@isdistribution.com

For all trade orders, please contact our distributors.

Alternatively, if you are a new customer or have any queries, please contact us directly on trade@firingthemind.com and one of our team will be happy to help you.

Returns

NBN International
Damaged/defective returns: Claims must be made within 14 days after receipt of books.
Overstock returns: Returns are accepted only when received in accordance with the NBN International Returns Policy. All returns must be pre-authorised and received back at NBNi’s warehouse in re-saleable condition. The original invoice should be no earlier than 3 months and no greater than 12 months old.

ISD
Damaged/defective returns: Claims must be made within 14 days after receipt of books.
Overstock returns: Permission not required. Period of eligibility for returns is 6 months from invoice date. Full credit if books are in saleable condition with original invoice information. Credit balances are to be used for future purchases only.
No postage credit will be issued, unless reason for return is due to ISD error.